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Who to contact for what
| If you need help with | Contact |
|---|---|
| Lost or damaged luggage, missed or cancelled flights, refunds | Your airline. Find its phone number on the airlines page. |
| Items lost inside the terminal, airport services | Cancun Airport switchboard: +52 998 848 7200 |
| Your transfer booking (changes, driver, pickup time) | The company you booked with. For bookings made with Cancun Airport Transportations, use the contact details in your confirmation email. |
| Immigration and customs questions | See customs and the tourist card page. |
Cancun Airport address
Carretera Cancún–Chetumal km 22, 77565 Cancún, Quintana Roo, Mexico. See the airport map and terminals.