Answers to the questions travellers ask most about Cancun International Airport — terminals, documents, fees, transport and more. Updated for 2026.
Cancun Airport – Frequently Asked Questions
Where is Cancun Airport?
On the Cancun–Chetumal highway (Federal Highway 307), about 20–25 minutes south of downtown Cancun and 15–35 minutes from the Hotel Zone, and about 45–60 minutes north of Playa del Carmen.
How many terminals does Cancun Airport have?
Three passenger terminals are in use: 2, 3 and 4. Terminal 1 is closed while it is rebuilt (reopening expected at the end of 2026), and private jets use the FBO. See terminals.
Which terminal will I arrive at?
Terminal 3: American, United, Delta, Air Canada, British Airways. Terminal 4: Aeroméxico, Southwest, JetBlue, Frontier, WestJet, Air Transat, Air France and most European airlines. Terminal 2: Volaris, Viva Aerobus, Copa, Avianca, LATAM and TUI. Check the airline directory.
How do I get between terminals?
A free shuttle bus links Terminals 2, 3 and 4 roughly every 10–15 minutes from marked stops outside each terminal. Never pay anyone for the transfer between terminals.
What documents do I need to enter Mexico?
A passport valid for your whole stay (all air travellers, including US and Canadian citizens), a return or onward ticket and, if your nationality requires it, a visa.
Do I need to fill in a tourist card (FMM)?
Not on paper. At Cancun, e-gates in Terminals 3 and 4 issue a digital FMM for eligible e-passports; other travellers get an entry stamp. See tourist card.
Is there a tourist tax?
Yes. Foreign visitors staying in Quintana Roo pay the Visitax (about 290 pesos in 2026) on the official site visitax.gob.mx. Airport fees are already included in your ticket. See Visitax.
What can I bring into Mexico?
Personal belongings plus goods worth up to about USD 500 per person duty-free when arriving by air. Vapes and e-cigarettes are banned. See customs.
What time zone is Cancun in?
Eastern Standard Time (UTC−5) all year — Cancun does not change its clocks for daylight saving.
How do I get from the airport to my hotel?
Pre-booked private or shared transfers, ADO buses, official taxis, rental cars and the Tren Maya. Compare them on Cancun Airport transportation.
Can I get pesos at the airport?
Yes, every terminal has ATMs and currency exchange booths. ATMs usually give better rates. See currency exchange.
Is there free Wi-Fi?
Yes, in Terminals 2, 3 and 4. See Wi-Fi.
How early should I get to the airport for my flight home?
3 hours before an international flight and about 2 hours before a domestic flight; more on Saturdays and holidays.
Is the airport open 24 hours?
Yes, but most flights operate from early morning to late evening and many shops close overnight.
How far are hotels from the airport?
About 15–35 minutes to the Hotel Zone and 20–25 minutes to downtown Cancun, 45–60 minutes to Playa del Carmen and 1 hour 45 minutes to 2 hours to Tulum, depending on traffic.