Cancun International Airport (CUN) is one of Mexico’s busiest airports, with scheduled flights using Terminals 2, 3 and 4 (Terminal 1 is being rebuilt and is expected to reopen at the end of 2026). This guide covers the practical services you are most likely to need: free Wi-Fi, money, the free shuttle between terminals, assistance, lost property, lounges and getting away from the airport.
At a glance
- Wi-Fi: free, time-limited sessions in all terminals.
- Money: ATMs and currency exchange booths in Terminals 2, 3 and 4.
- Between terminals: free shuttle bus from marked stops outside each terminal.
- Assistance: wheelchair help through your airline – request it in advance.
- Lost and found: airport switchboard +52 998 848 7200.
Free Wi-Fi
Free Wi-Fi is available in Terminals 2, 3 and 4. Select the airport network, open your browser and accept the terms on the sign-in page. Sessions are time-limited, so you may need to reconnect. Step-by-step help: Cancun Airport Wi-Fi.
ATMs and currency exchange
Every terminal has bank ATMs and currency exchange booths. ATMs usually give a better rate than the booths; decline the machine’s own conversion and let your bank convert. Change only what you need for the first day – rates in town are usually better. More: currency exchange in Cancun.
Free shuttle between terminals
A free, air-conditioned shuttle bus links the terminals. Follow the “Free terminal shuttle” signs to the stop outside your terminal. Buses have ramps for passengers with reduced mobility, and the wait can be up to about 20 minutes, so allow extra time if you need to change terminals for a connection. Never pay anyone for this ride – it is free.
The terminals are too far apart to walk comfortably with luggage. Check which terminal your airline uses in our terminals guide.
Wheelchair and special assistance
Wheelchair assistance at check-in, security, boarding and arrival is arranged through your airline and is normally free. Request it when you book, or at least 48 hours before your flight, and tell the airline exactly what help you need. If you bring your own mobility device, have its size, weight and battery type ready. Full guide: accessible travel at Cancun Airport.
Lost and found
If you left something inside a terminal, call the airport switchboard on +52 998 848 7200 and ask for lost and found. Items left on the plane and lost or damaged checked bags are handled by your airline: report them at the airline’s baggage desk before you leave the arrivals hall, or contact the airline directly.
Pharmacies, medical help and other services
- Pharmacies: in Terminal 2 (A gates, near the food court) and Terminal 3 (C gates), according to the airport operator’s directory.
- Medical help: if you feel unwell, tell any airport or airline staff member and they will call for assistance. Carry essential medication in your hand luggage.
- Baggage wrapping: wrapping stands are available in the terminals.
- Smoking: smoking is not allowed inside the terminals; use only designated outdoor areas and ask staff where they are.
- Charging: outlets can be busy at peak times, so bring a charged power bank.
Food, shopping and VIP lounges
Restaurants and shops are mostly after security in the departure lounges – see Cancun Airport restaurants and shopping at Cancun Airport. For a quieter wait, the Mera Business Lounge and Global Business Lounge have locations in Terminals 2, 3 and 4; access depends on your ticket, lounge membership or a day pass. Details: VIP lounges.
Getting to your hotel
- Private transfer: the simplest option – your driver meets you outside arrivals. To the Cancun Hotel Zone it costs 44 USD one way or 88 USD round trip per vehicle (up to 8 people), 15–35 minutes. See Cancun Airport to the Hotel Zone and all transportation options.
- ADO buses: serve Terminals 2, 3 and 4, with routes to downtown Cancun and Playa del Carmen.
- Taxis: authorized airport taxis wait outside arrivals; agree on the fare before you get in.
- Car rental: rental companies have desks or shuttles at the airport – see car rental at Cancun Airport.
- Parking: paid parking is available at the terminals for drop-offs and pick-ups – see Cancun Airport parking.
Tip: in the arrivals halls you will be approached by people offering transport, tours and timeshare deals. If you have booked a transfer, walk straight outside to meet your driver.
Book your transfer to the Hotel Zone
FAQ
Is there a free shuttle between terminals at Cancun Airport?
Yes. A free shuttle bus links Terminals 2, 3 and 4 from marked stops outside each terminal. The wait can be up to about 20 minutes. Never pay for this ride.
Is there free Wi-Fi at Cancun Airport?
Yes, in Terminals 2, 3 and 4. Sessions are time-limited; reconnect if yours ends.
Can I get Mexican pesos at the airport?
Yes. Every terminal has ATMs and currency exchange booths. ATMs usually give a better rate.
How do I request a wheelchair?
Through your airline, ideally when you book or at least 48 hours before your flight. The service is normally free.
What do I do if I lose something at the airport?
Call the airport switchboard on +52 998 848 7200 and ask for lost and found. For items left on the plane or lost luggage, contact your airline.